クレイグ先生によるManagement English 4の授業紹介！

日本語でも難しいクレーム対応を英語でも学びました。

We practiced dealing with complaints.

We talked about how to make and handle complaints and learned some useful phrases.

The students thought it was tough, but useful. We will practice again next week!

Have you ever dealt with or made a complaint?

Phrases

To make a complaint
クレーム

To handle/deal with a complaint
クレームに対応する